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General terms Policies Cookies policy Protection of investor interests Cooperation Feedback, suggestions and complaints

The goal of Magnetiq Bank is to continuously improve the quality of financial services. If you have any feedback, questions or complaints regarding the service process, please let us know your opinion. Based on your recommendations, we can improve the quality of our client service.

 

You can send your feedback, suggestions and questions:

by post: Magnetiq Bank, Brivibas street 54, Riga, LV-1011;
by e-mail: [email protected];
by phone: +371 6 7772999.

Complaints can be submitted only in written form:

by visiting Magnetiq Bank in person and filing a complaint;
by sending mail: Magnetiq Bank, Brivibas street 54, Riga, LV-1011 (the complaint must be signed by the Client and the signature certified by a notary public, if the Complaint includes a request to provide confidential information regarding the Client);
by sending an e-mail to [email protected] (the complaint must be electronically signed and sent from the Client’s e-mail specified in the Magnetiq Bank system);
by sending a message via Magnetiq Bank Internet bank.

The complaint can be submitted in Latvian, Russian or English languages. Magnetiq Bank reviews complaints according to Section 9 of the General Terms of Service, in compliance with the requirements of normative acts of the Republic of Latvia. Before submitting a complaint, please carefully read all rules of Section 9 of the Magnetiq Bank General Terms of Service (hereinafter – GTS), which determine the requirements for submitting, revoking and reviewing complaints.

Please pay attention to:

information that needs to be provided in the complaint – Paragraph 9.9 of the GTS;
procedure for submitting revocation of the complaint – Paragraph 9.13 of the GTS;
deadlines for reviewing complaints – Paragraphs 9.17, 9.18 of the GTS;
the manner of providing the response – Paragraph 9.19 of the GTS;
institutions to contact if the response provided by Magnetiq Bank is not satisfactory or is considered unreasonable or unfair – Paragraph 9.20 of the GTS.

Additional information on the procedure for submitting complaints can be obtained by phone +371 6 777 2 999 (on working days from 9.00 to 18.00).

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The processing of personal data in the Bank is carried out by the “Notice to Data subjects regarding the Processing of Personal Data by Magnetiq Bank.”