Secure
connection
Money transfer limits – for additional user safety, the Bank has introduced the daily and monthly limits for the money transfers to be signed by the One – Time Security Code.
To obtain a new password, you have to visit the Bank or call at (+371) 67772999
HTTPS provides a secure data transfer channel between your computer and the Bank. A secure connection is indicated by the lock symbol in the left corner of the browser’s address bar
The SSL Certificate confirms the authenticity of the Internet resource and indicates the highest degree of security of the Internet bank
The session duration of the Internet bank is limited to 5-30 minutes (depending on the individually set session duration). The main purpose of this limitation is to protect the user from unauthorised access to data in cases where the user leaves PC without logging out of the Internet bank system. After the session is interrupted, you must re-enter all the security parameters
“Registration Log” is located in the “Profile” section of the Internet bank. This section reflects information on activities performed in recent sessions, including the date and time of recent sessions, as well as the IP address of the PC from which a connection to the Internet bank system was established
Password Change – the client has an opportunity to choose the frequency of changing the access password to the Internet bank (5 to 50 sessions)
User Blocking – the Bank blocks the user from accessing the Internet bank system with an appropriate Identification Tool and/or the Identification Tool itself in cases provided for by the Contract between the Bank and the client
Temporary access restriction – when logging into the Internet bank, using the One – Time Security Code, you must enter a permanent password. If you enter an incorrect password 5 times in a row, the Bank restricts access to the Internet bank for 1 minute. After 1 minute, access to the Internet bank system will be automatically renewed. If you repeatedly enter a wrong password 5 times in a row, the Bank restricts access to the Internet bank for 15 minutes. After 15 minutes, access to the Internet bank system will be automatically renewed. In event of next 5 successive unsuccessful attempts to enter your correct permanent password, the Bank will restrict access to the Internet bank for 60 minutes
Various levels of access to the Internet bank system – when entering into the Bank Service Agreement, the сlient may set restrictions of user rights, displaying of individual accounts or preparation of payments, allowing one user to enter payment data, but restricting this user’s ability to send a payment
When entering into an Internet Banking Connection Agreement, the client may choose between three different levels of access security:
One – Time Security Code – the One – Time Security Code will be sent as a text message to the mobile phone number specified upon registration
The DIGIPASS Code Calculator is an electronic device that generates a unique one- time digital code for the authorisation with the Internet bank system and the confirmation of orders that replaces the authentic signature of the Client in the Internet bank
The mobile app Key2LPB – mobile app that generates a unique one- time digital code for the authorisation with the Internet bank system and the confirmation of orders that replaces the authentic signature of the Client in the Internet bank
The One – Time Security Code, the one-time numerical code from the DIGIPASS Code Calculator and code from mobile app Key2LPB are only valid for a limited time period
Authentication
tools
CIF number
An individual identification number assigned to each сlient (when the contract is concluded), which does not change until the contract’s termination. The number is a combination of six characters – Latin letters and numbers. It must be entered upon every authorisation in the Internet bank system
Password
When authorising in the Internet bank, a password must be entered in addition to the сlient’s CIF number. The first time you log in, you are prompted to change the initial password immediately after the authorisation. The password, mobile phone number or DIGIPASS Code Calculator is attached to the сlient’s CIF number
PIN Code
An individual password assigned to the DIGIPASS Code Calculator
One – Time Security Code
A computer-generated digital code that is sent to the client’s mobile phone
Authentication by DIGIPASS:
1
Client’s CIF Number
2
DIGIPASS PIN Code
3
Generated DIGIPASS Code
Authentication by mobile phone:
1
Client’s CIF Number
2
Password
3
One – Time Security Code
Authentication by Key2LPB:
1
Client’s CIF Number
2
PIN-code
3
One – Time Security Code
Time limit and authorisation algorithm. A limited period of time starting from the time a code is received by the cell phone to the time it is entered provides additional protection against unauthorised access to your data. The DIGIPASS Code Calculator provides the highest degree of safety when working in the Internet bank system
The DIGIPASS Code Calculator generates a unique code available only to its users – a one-time password for the Client’s authentication (for access to the system) and a document authorisation password (equivalent to an electronic signature). For document authorisation, a HASH Code is calculated and should be entered in the DIGIPASS Code Calculator, which in turn calculates the value of the electronic signature. Therefore, when changing at least one digit in the document, the HASH value also changes. This safety feature guarantees the highest level of security for the client
VASCO Patented Algorithm – the Bank grants its clients the safety of access to the Internet bank and the security of transaction data owing to one of the safest producers of code calculators, whose quality has been recognised by banks of Latvia and worldwide
The DIGIPASS Code Calculator is protected by a PIN code – each DIGIPASS Code Calculator has been assigned a unique PIN code that must be entered to access the code calculator. Do not keep PIN code together with the Code Calculator!
The DIGIPASS Code Calculator is blocked after five attempts to enter an incorrect PIN code, which is a particularly important factor in case of theft or loss of the DIGIPASS Code Calculator
Unlimited money transfers – when choosing the DIGIPASS Code Calculator as a security tool in the Internet bank, the amounts of your e-transactions are not limited
Reliable standard – currently, the DIGIPASS Code Calculator is recognised as the safest way to protect electronic data worldwide
Key2LPB mobile app makes working with LPB Bank and using services much more secure, convenient, fast and simple
The mobile app enables 24/7 transactions in the Internet bank from anywhere in the world
The mobile app is available for iOS and Android smartphones, and clients can easily download the mobile app for free from the App Store and Google Play. Key2LPB app does not work on decoded smartphone devices
Key2LPB is intended for:
Authenticate with the Internet Bank using a PIN
Authenticate with the Internet bank using biometric data from your device
Approve documents and applications addressed to the Bank
Key2LPB mobile app installation and usage instructionPersonal computer
safety
Set and periodically change a trustworthy password for an access to your computer
Use a screen saver with a password to block third-party access to your computer while you are away
Use licensed software and update it in a timely manner
Antivirus software – the primary purpose of these applications is to check whether your PC’s software is infected with viruses, and to identify, isolate, and eliminate detected viruses. Antivirus software needs to be updated regularly to ensure its maximum efficiency
Firewall – protective software that regulates the flow of information between your computer and Internet by filtering data, thus preventing unauthorised access
Secure
connection
Getting started – use the Internet bank at https://ib.lpb.lv or click on the link listed on the website https://lpb.lv/. Do not use any links you have received by e-mail from other users. Do not hand over the user ID, password or other identification or financial information to third parties. Make sure you are on the correct site
The Internet bank system in the browser with a “secure connection”, as evidenced by HTTPS at the beginning of the Internet bank’s address in the browser’s address bar. The SSL Certificate indicates the highest degree of security of the Internet bank
When using the Internet bank in public places, make sure that no one is watching you during entering the Internet bank access data. Do not use the Internet bank at the places where you are unsure about the safety of the computer network, and where there is a high probability of viruses and recording devices
Do not leave the Internet bank session unattended
If you are suspicious of the unauthorised use of your Internet bank, check the status of the last session with the Internet bank system. In the Profile section of the Internet bank, you’ll find the “Registration Log” section, which shows information regarding the last connection, including the date and time of the last session, the actions taken, and the IP address of the PC from which the connection to the Internet bank system was established
To safely shut down the Internet bank, click the Log Out button and close the browser window
Password
Do not leave the Internet bank identification information in the places accessible to third parties. If you suspect that the Internet bank identification information has become known to third parties, please contact the Bank. Change your password if you suspect that it has been acquired by unauthorised persons
Password – do not use a password associated with your name or personal information, or the names or personal information of your loved ones. Regularly change your password!
Always contact the Bank in case of any suspicions. If you have any questions or loss of access data to the Internet bank, as well as in case of disclosure of confidential information, please contact the Bank’s customer service specialists by calling: (+371) 67772999 or sending e-mail to [email protected]
Important!
The Bank has never sent and will never send requests for a password change by e-mail, phone or other electronic means!
